Clann | Family Print

Shipping rates depend on the weight of your items and whether you select the tracked & signed option at checkout. Unfortunately due to spiralling postage costs, we have had to increase some shipping rates in tandem with An Post, the Irish postal service. We remain transparent with postage fees and do not build shipping costs into our products so you know exactly what you are paying for.

STANDARD POST 

FREE SHIPPING FOR IRELAND ORDERS OVER €100
(applies automatically at checkout)

TRACKED POST (Parcels destined for England, Scotland, Wales, Europe and Rest of the World are automatically sent via tracked postage).

FREE SHIPPING FOR IRELAND ORDERS OVER €100
(applies automatically at checkout)

DELIVERY TIMES

Please be aware that postal services everywhere are still experiencing delays due to Covid-19 procedures, Brexit, political turmoil and flight cancellations. Postage of parcels to Europe, USA, Canada & Australia is currently possible.

Delivery times refer to working days; Monday-Friday, excluding bank holidays. Shipping times commence from when the order is fulfilled.

CUSTOMS

Drumgreenagh is not responsible for customs charges or restrictions, including any customs processing time, which may cause a delay in the delivery of your goods. The postage of liquid goods or cosmetics to the UK, United States, Canada & Australia is currently not available.

RETURNS

We accept returns within 30 days of receipt of gifts. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. For Christmas we extend our returns period until the end of January. Shipping costs are non-refundable. Please email hello@drumgreenagh.com if you have an item you would like to return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personal care items such as soap and cosmetics, and gift vouchers cannot be returned. We also do not exchange or return earrings for hygiene reasons.

You are responsible for paying for your own shipping costs when returning your item. We recommend using registered post as we cannot be held responsible for items in transit. Please include a receipt or proof of purchase. Email hello@drumgreenagh.com for further information.

Refund Process
Once your return is received we will send you an email to notify you that we have received your returned item and that it is in resale-able condition.
Your refund will be processed within 7 working days.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Questions? 
If you have any questions please email hello@drumgreenagh.